Returns & Exchanges [Review Complete]

We want you to love your pair. If something isn't quite right, no stress — we're happy to help with a return or exchange.

Return & exchange window

You can request a return or exchange within 15 days after delivery.

Return & exchange eligibility

To keep things fair for everyone (and to ensure every pair arrives in perfect condition), returns must meet these conditions:

• Shoes are unworn — tried on indoors on a clean surface, not worn outside. 

• Returned with all original packaging (shoe box, inserts, tags)

Quick Tip: It's totally okay to try your shoes on — just do an indoor try-on on a clean surface.

Return shipping costs

Hong Kong/International: The customer is responsible for return shipping costs.

How to start a return or exchange

Email us at hello@mulamarga.com with:

• Your order number

• The reason for return or exchange (this helps us improve)

• If you need a different size or colour

We'll reply with the next steps.

Tip: Before you ship your return, take a quick photo of the items in the box. This helps us confirm everything matches when it arrives.

Exchanges

If you need a different size or colour, let us know in your email. We'll hold your exchange item while we wait for your return. If the exchange item is out of stock, we'll issue a refund instead.

Contact us

Questions? Email us at: hello@mulamarga.com