Shipping policy

Shipping & Delivery Policy

1. Order Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
  • Cutoff Time: Orders placed after 3:00 PM EST will begin processing on the following business day.
  • Peak Seasons: During promotional sales, holidays, or new product launches, order processing times may extend by 1 to 2 additional business days due to higher order volumes.
  • Stock Availability: If an item is out of stock or requires verification before dispatch, our support team will contact you directly via email or phone.
2. Domestic Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout based on package weight, dimensions, and shipping destination.
3. International Shipping & Customs
We ship globally to most countries worldwide. International orders are handled through trusted global postal and express logistics partners.
  • Transit Times: Standard international delivery typically takes between 7 to 15 business days depending on the destination country and local customs procedures.
  • Duties, Taxes & Tariffs: International orders may be subject to import duties, value-added taxes (VAT), or customs fees levied by the destination country once the shipment arrives. These charges are the recipient's responsibility.
Customs Clearance Delays: We are not responsible for delays caused by local customs authorities, regulatory holds, or inspection processes beyond our control.
4. Order Tracking & Status Updates
Once your package has been packed and dispatched from our fulfillment facility, you will automatically receive a Shipment Confirmation email containing your tracking number and carrier details.
  • Tracking Activation: Please allow up to 24 hours for the carrier to scan your package and update the tracking information on their portal.
Order Monitoring: You can track the status of your delivery at any time by clicking the tracking link provided in your confirmation email or by logging into your account dashboard.
5. Delivery Addresses & Address Changes
  • Address Accuracy: Customers are responsible for providing complete and accurate shipping information (including apartment numbers, suite details, and street codes).
  • Address Modifications: If you discover an error in your shipping address, please contact our support team immediately. Once an order has entered the dispatch queue, we cannot guarantee that the shipping address can be changed or modified.
  • P.O. Boxes & APO/FPO: Standard ground shipping is required for orders shipped to P.O. Boxes, APO, FPO, or DPO military addresses.
6. Damaged, Lost, or Missing Packages
We take great care in packaging your orders, but unexpected incidents can occur during transit.
  • Damaged Items: If your order arrives damaged, please retain all packaging materials and original box. Contact our customer service team within 48 hours of delivery with clear photographs of the damaged item and packaging.
  • Lost or Unclaimed Packages: If your tracking status shows "Delivered" but you have not received your package, please check with household members, building reception, or neighbors before contacting us. If the package remains missing after 48 hours, contact our team so we can initiate a formal carrier investigation.
7. Returns & Exchange Eligibility
For information regarding return eligibility, return shipping labels, and refund processing timelines, please review our full Returns & Refunds Policy.